14-day returns
Changed your mind? You can return any item within 14 days of delivery. The item must be unworn and unused, in the same condition you received it, with its tags and original packaging, together with your order number or proof of purchase.
30-day money-back guarantee
If your item is faulty, arrives damaged or is not what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We will refund the full amount or send you a replacement, and you will not pay for return shipping.
How to start a return
Email us at info@konf.store with your name, your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without a return request cannot be accepted.
Return shipping costs
For a change of mind or an exchange, the return shipping is paid by the customer. For a faulty, damaged or wrong item, we cover the return shipping.
Exchanges
The fastest way to get a different size or colour is to return the item you have and, once the return is accepted, place a new order for the item you want.
Changing or cancelling an order
You can change or cancel your order until it ships. Please contact us as soon as possible. Once your order has shipped, wait for it to arrive and then request a return.
Refunds
We will email you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are made to your original payment method within 3–7 business days. Your bank or card provider may need a few more days to show it on your account.
Contact us
Email: info@konf.store
Customer service: Monday to Friday, 8:00 to 19:00 (closed on Saturday and Sunday)