Shipping & delivery
- Free secured & tracked shipping on every order. Want extra cover? Choose Tracked Shipping + Insurance at checkout for a small fee, shown before you pay.
- We prepare your order within 48 hours and email you a tracking number when it ships.
- Delivery takes on average 7–10 business days after your parcel leaves our warehouse. Not arrived after 14 business days? Contact us and we will sort it out with the carrier.
Guarantee & returns
Changed your mind? You can return any item within 14 days of delivery.
Item faulty, damaged or not what you ordered? Contact us within 30 days of delivery with a photo and we will refund the full amount or send a replacement, at no cost to you.
Frequently asked questions
Orders & payments
Which payment methods do you accept?
Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Bancontact, iDEAL | Wero and Scalapay.
Can I change or cancel my order?
Yes, until your order ships. Write to us at info@konf.store as soon as possible with your order number.
Shipping & returns
Do you offer free shipping?
Yes. Every order ships free with Secured & Tracked Shipping. If you want extra cover, you can add insurance at checkout for a small fee.
How long does delivery take?
We prepare your order within 48 hours. Once it leaves our warehouse, delivery takes on average 7–10 business days.
How do I track my order?
When your order ships, we email you a tracking number. You can also follow your parcel on our Track your order page.
Can I return an item?
Yes. You can return any item within 14 days of delivery, unworn and in its original packaging. Faulty, damaged or wrong items are covered by our 30-day money-back guarantee, and we pay the return shipping.
How long does a refund take?
3–7 business days after we receive and inspect your return. Your bank may need a few more days to show it on your account.
Products & support
What size should I order?
Check the size chart on the product page, next to the sizes.
How can I contact you?
Email us at info@konf.store, Monday to Friday, 8 am to 7 pm. You can also use the form below.
Contact us
Email: info@konf.store
Opening hours: Monday to Friday, 8 am to 7 pm
Saturday and Sunday: closed